How to carry out your Health Insurance procedures?

Most of the warranty coverage with Assurance Maladie can be done online from my account (© CPAM)

Most of the steps related to Health Insurance can be done online from my ameli account: follow his repaymentget one attestation of rights egg a statement of daily allowancesupdate personal information (phone, bank details…).

To support the insured, the Health Insurance met on the spot:

– a forum on whose answers are certified by experts;

– a virtual assistant (ameliBot) available 24 hours a day, 7 days a week for my personal account for personal matters.


At CPAM de Seine-et-Marne, we offer you a range of meeting services: telephone support and online services! This accompaniment lasts about 30 minutes and is made à la carte depending on the needs of the insured or his degree of autonomy with the digital. But still, do not make sure of the internet, an rendez-vous en agence is proposed to carry out this accompaniment au numérique.


Les espaces France Services, spread over the entire department, also offers personalized support for insured on-line approaches. The list of France Services de Seine-et-Marne spaces is available on


The reception agencies have a self-service space in which the insured can carry out their procedures independently.

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For more complex requests requiring the support of a counselor, the Seine-et-Marne Health Insurance invites policyholders to make an appointment from the ameli account or by contacting the 36 46 (free service + price of the call).

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