Article Île de France editorial office
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Most of the steps related to Health Insurance can be done online from my ameli account: follow his repaymentget one attestation of rights egg a statement of daily allowancesupdate personal information (phone, bank details…).
To support the insured, the Health Insurance met on the spot:
– a forum on ameli.fr whose answers are certified by experts;
– a virtual assistant (ameliBot) available 24 hours a day, 7 days a week for my personal account for personal matters.
DIGITAL PHONE ACCOMPANIMENT APPOINTMENTS
At CPAM de Seine-et-Marne, we offer you a range of meeting services: telephone support and online services! This accompaniment lasts about 30 minutes and is made à la carte depending on the needs of the insured or his degree of autonomy with the digital. But still, do not make sure of the internet, an rendez-vous en agence is proposed to carry out this accompaniment au numérique.
SERVICES LES ESPACES FRANCE
Les espaces France Services, spread over the entire department, also offers personalized support for insured on-line approaches. The list of France Services de Seine-et-Marne spaces is available on service-public.fr.
The reception agencies have a self-service space in which the insured can carry out their procedures independently.
For more complex requests requiring the support of a counselor, the Seine-et-Marne Health Insurance invites policyholders to make an appointment from the ameli account or by contacting the 36 46 (free service + price of the call).
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